よくあるご質問 Q＆Aをご用意しております。わからないことがございましたら、お問い合わせの前にご覧ください。
Frequently Asked Questions Q&A is available. If you have any questions, please read them before contacting us.
[Shipping] How to check the estimated shipping date
【発送】送料はいくら？
ご注文1件につき、国内一律500円（税別）です。
なお、海外への送料は一律1,000円（税別）ですが、配送先の国または地域で、関税・消費税が発生する場合には、お受取人様のご負担となります。
※ご注文1件につき、お届け先は1件のみ登録可能です
※お届け先が複数になる場合は、お届け先ごとにご注文ください
How much is the shipping cost?
A flat rate of 500 yen (tax not included) is charged per order within Japan.
However, if customs duties and consumption taxes are charged in the destination country or region, the recipient is responsible for paying them.
Only one shipping address can be registered per order.
If your order includes multiple destinations, please place an order for each destination.
【発送】発送までの目安を教えてほしい
ご注文（ご入金）から発送までの目安は以下の通りです。
【平日】
前日13時00分〜当日12時59分までのご注文（ご入金） →翌営業日より3〜5営業日以内の発送
当日13時00分以降のご注文（ご入金） →翌々営業日より3〜5営業日以内の発送
【土日祝】
ご注文（ご入金） →翌々営業日より3〜5営業日以内の発送
【長期休暇（お盆、年末年始）】
長期休暇明けより、順次製造し発送します。
期間の詳細などは、事前にメールにてお知らせします。
※予約商品などは上記日数に該当しません
※上記はあくまで目安となるため、注文後の注文受付メールに表示される発送予定日をご確認ください
※状況によって発送が遅れる場合は、メールにてお知らせします
Can you ship overseas?
Shipping overseas is possible.
You can select a country other than Japan by enabling "Select country" in the prefecture input field for purchase information.
If "Select your country" does not appear, this is because your browser's language settings are linked to each input field. If you change (add) the language to a language other than Japanese, the fields will automatically change and you will be able to select your country, state, etc.
Shipping costs are a flat rate of 1,000 yen (excluding tax), however, if customs duties or consumption tax are incurred in the country or region of the delivery destination, they will be borne by the recipient.
Regarding shipping to countries not shown in the list: If you would like to ship to a country not included in the list shown in "Select a country", please select "China". Then, please enter the correct country name in the comment section.
*Please enter your postal code, name, address, and phone number in the appropriate fields.
How to enter a postal code that contains alphabetsThe postal code field only accepts numbers, so it does not support postal codes that contain alphabets. In that case, enter "0000000" and write the correct postal code in the comments field.
*Please enter your name, address, and phone number in the appropriate fields.
Can you ship overseas?
We can ship internationally.
You can select a country other than Japan by activating the “Select Country” option in the prefecture input field of the purchase information.
If you do not see the “Select Country” option, the language setting of your browser is tied to each entry field, so changing (adding) a language other than Japanese will automatically change the field and allow you to select a country, state, etc.
Shipping is a flat rate of 1,000 yen (tax not included), but if customs duties or consumption taxes are charged in the destination country or region, the recipient will be responsible for these charges.
Shipping to countries not shown in the list
If you wish to ship to a country not included in the list displayed under “Select a Country,” please select “China. Please enter the correct country name in the remarks field.
*Please enter your zip code, name, address, and phone number in the respective fields.
How to enter a postal code when it contains alphabetic characters
The postal code field is for numbers only, and does not support postal codes that include alphabetic characters. In such cases, please enter “0000000” and enter the correct zip code in the remarks field.
Please enter your name, address, and telephone number in the respective fields.
一部商品のみ届いたが残りの商品はいつ届く？
商品の発送に遅れが生じる場合、ご用意のできた商品から先行して発送をすることがあり、残りの商品もご用意ができ次第発送します。
予約商品を含むご注文についても、予約商品以外の商品を先行発送します。
Who is the delivery company?
【Domestic】
Sagawa Express
Yu-Packet
*Varies depending on the number of items and size of items.
[Overseas]
EMS (Express Mail Service)
Can I have it delivered to a branch office?
Delivery to a branch office is possible by specifying the delivery address.
[Delivery address details]
[Delivery to a different address than the orderer] → Check
Address: Sales Office (Sagawa Express)
Name: Recipient
Telephone: Recipient
Comments: Enter "I would like to have it held at the XX branch office"
*The delivery company is Sagawa Express.
*Please check the office address yourself.
[Product] Care instructions
When cleaning, please use a laundry net.
Also, do not use chlorine bleach.
For printed products, friction and heat can cause peeling, cracking, and fading, so we recommend drying in the shade without using a dryer.
Embroidered and plain products will also deteriorate more quickly, so please take care of them in the same way.
How to take care of your products
Please use a laundry net for care.
Do not use chlorine bleach.
For printed products, we recommend drying in the shade instead of using a dryer, as friction and heat may cause peeling, cracking, and fading.
Embroidered and plain products should also be cared for in the same way, as they will deteriorate faster.